Frequently Asked Questions
Everything you need to know about shopping with Portland Gear.
What is your standard shipping policy?
We offer standard shipping on all orders within the United States, typically arriving within 3-5 business days. International shipping rates and times vary by location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided items are in their original, unworn condition with tags attached. Simply visit our online returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with manufacturers who adhere to strict fair labor practices and prioritize high-quality, sustainable materials.
Do you offer local pickup in Portland?
Absolutely! You can select 'Local Pickup' at checkout to collect your order from our flagship retail location during standard business hours.